Refund Policy

Effective date: 2 October 2026

Supplier: Proc Corp 209 CC T/A Digital Extreme, 127 Piet Retief Crescent, Sandbaai, Hermanus, 7200, South Africa.

Custom project payments

Digital Extreme provides custom services. Before payment, we provide a written proposal or invoice that describes the work, price, milestones, payment schedule, and delivery approach. The agreed project terms govern deposits, milestone payments, cancellations, and refunds for that project.

If you need to cancel or change a project

Please contact us as soon as possible at support@digitalextreme.co.za. We will confirm the work completed, any committed third-party costs, and the available options. Where a refund is due under the project agreement or applicable law, we will process it to the original payment method where possible.

When a refund may be due

We assess refund requests fairly and in line with the agreed scope, work completed, and applicable law. A refund may be appropriate where we have not provided the agreed service, where a project is cancelled before work begins, or where the written project agreement provides for one. Custom work already completed, approved, or delivered may be deducted from a refund where permitted by the agreement and law.

How to request a refund

Email support@digitalextreme.co.za with your name, invoice number, payment date, project name, and a description of the issue. We will acknowledge the request, review it against the project agreement, and keep you informed of the outcome.

Approved refunds

Approved refunds are returned to the original payment method where possible. Payment providers and banks control when the amount appears in the customer’s account. Paystack’s payment-processing fee may not be recoverable by Digital Extreme.

Contact

For help with a payment, delivery, refund, or complaint, email support@digitalextreme.co.za or call 072 523 5713.